To improve client experience, HNB Assurance introduces the “HANA” AI Assistant

HNB Assurance PLC has launched HANA, an AI-powered chatbot designed to enhance customer service by providing instant, around-the-clock assistance. This innovation aims to make insurance interactions simpler and more efficient, thereby improving policyholder experiences. HANA assists with a wide range of customer needs, including policy inquiries and claims guidance, removing the traditional barriers of wait times and requiring physical branch visits. The launch reflects a significant technological investment by HNB Assurance and a commitment to prioritize customer-centric service

• Technological Advancement: The launch of HANA showcases the importance of integrating AI in customer service within the insurance industry, setting a precedent for competitors to improve their digital offerings.
• Customer Engagement: HANA’s capability to provide personalized support reflects a growing trend where businesses must adapt to customer expectations for immediacy and efficiency.
• Strategic Growth: The initiative represents a significant investment in digital transformation, aligning with industry’s movement towards smarter and more accessible services.
• Operational Efficiency: HANA streamlines processes by reducing human dependency in customer interactions, thereby enhancing overall operational performance for HNB Assurance.